Return & Refund Policy

Our commitment to customer satisfaction with clear and fair return procedures

Last Updated: July 26, 2024

Our Commitment to Customer Satisfaction

At Royal Medical, we strive to ensure that our customers are completely satisfied with their purchases. This policy outlines the procedures for returns and refunds for products purchased through our platform.

Our Promise to You

At Royal Medical, we strive to ensure that our customers are completely satisfied with their purchases. This policy outlines the procedures for returns and refunds for products purchased through our platform.

1. Eligibility for Returns

We accept returns under the following conditions:

The product received is damaged, defective, or not as described on our website.
The product has expired by the time of delivery.
An incorrect product was delivered.
The product must be unused, in its original packaging, with all seals, labels, and barcodes intact.

Important: Returns must be initiated within 7 days of delivery

2. Non-Returnable Items

For health and safety reasons, certain items are non-returnable. These include, but are not limited to:

Products that require refrigeration or special storage conditions.
Personal care items like sexual wellness products, diapers, and hygiene products.
Any product that has been opened, used, or has a broken seal.
Products for which the return period has expired.

Health & Safety Notice

These restrictions are in place to ensure the safety and hygiene of all our customers.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1

Go to 'My Orders'

Go to the 'My Orders' section of your Royal Medical account.

2

Select Order

Select the order containing the item you wish to return.

3

Request Return

Click 'Return' next to the product and specify the reason.

4

Upload Photos

Upload clear images of the product, showing the issue.

Our customer support team will review your request within 48 hours and guide you on the next steps.

4. Refund Process

Once your return is approved and the product is received by our warehouse, we will initiate the refund process.

Online Payments

Refunds processed to original payment method within 5-7 business days

Cash on Delivery

Refund credited to your bank account (bank details required)

Shipping charges are non-refundable unless the return is due to an error on our part

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer support team at:

help@royalmedical.in

Customer Support - Royal Medical

Quick Reference Guide

Return Window

7 days from delivery

Refund Time

5-7 business days

Support Response

Within 48 hours